Refund policy

Wider Widerrufsbelehrung

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Peter Hofstetter, Biow Health & Beauty AG, Bundesplatz 9, 6300 Zug, phofstetter@biow.ch, Phone: +41 (0)76 792 14 14 or +41 (0)41 743 14 14) by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by post due to their nature, these amount to CHF 29. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for testing the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer (specially for you personalized goods).

Sample revocation form

(If you want to revoke the contract, then please fill out this form and send it back. )

- To Peter Hofstetter, Biow Health & Beauty AG, Bundesplatz 9, 6300 Zug

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s)(only in case of notification on paper)

- Date

(*) Delete where not applicable.